Shipping Policy
At Livesmith, we are committed to delivering your fragrances safely and on time. Please review our shipping policy to understand how we process and deliver your orders.
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order is dispatched, you will receive a shipping confirmation with tracking details via email or SMS.
Delivery Timeline
Delivery timelines may vary based on your location:
- Metro & Tier 1 cities: 3–5 business days
- Other locations: 5–7 business days
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout before you complete your purchase.
Occasional promotions may include free shipping on selected orders.
Packaging & Safety
As we ship scent and perfume bottles, all products are carefully packed using protective, spill-safe packaging to ensure they reach you in perfect condition.
Order Tracking
Once your order has been shipped, tracking details will be shared so you can monitor your delivery in real time.
Delivery Issues
If your package appears damaged, leaked, or tampered with at the time of delivery, please do not accept it and contact our support team immediately.
For any delivery-related concerns, please reach out to us within 48 hours of receiving your order.
Incorrect Address
Please ensure that your shipping address and contact details are accurate. Livesmith is not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.
Contact Us
If you have any questions about shipping or delivery, feel free to contact us at:livesmithcbe@gmail.com